Customers order, book and pay on WhatsApp, your branded web store or your own mobile web app, helped by an AI host you name yourself. It knows your menu, understands voice notes and photos, and loops in your team the moment it should.
Live on WhatsApp with OrderKit, taking orders every day in Gordon's Bay.
Sushi, Thai and Chinese · Gordon's Bay
Delivery marketplace apps bring you orders. They also take a big cut of every one, keep the customer, and decide how you are seen. Here is the difference.
Keep your marketplace listing if it works for you. OrderKit makes your direct channel the one your regulars prefer.
A real R300 order — two burgers, loaded fries and two sodas. A marketplace app takes its 30% on every item, so it stacks up fast. Here’s what your customer pays, and what you actually keep.
Marketplace figures are typical estimates: a 30% commission on menu prices marked up 15% to cover it, across the whole order, with the same R10 service fee and R25 delivery fee on both sides. OrderKit shown on Starter at 5%; on Growth and Scale you keep even more. Your delivery fee is set by you.
Give your assistant a name and a personality. It answers only from your real menu, hours, branches and specials, never invents items or prices, and handles orders, bookings and customer support on WhatsApp, your web store and your web app.
Customers message the way they message friends. Slang, typos and Afrikaans included.
"hi can I get two salmon platters and a coke for collection"
Your assistant transcribes the voice note, understands it and takes the order. Most ordering systems can't handle voice at all.
Send a menu screenshot or a picture of a dish and your assistant reads it, finds it on your menu and adds it to the order.
Your team only touches an order when the kitchen needs to act. Pause a branch, pause delivery or mark an item sold out in one tap.
Every OrderKit restaurant gets a branded web store and a web app customers add to their home screen in one tap. Their details and past orders are saved, so the Friday regular reorders with a single click.
Every order builds your customer records: names, numbers and order history. Send WhatsApp and email campaigns, including win-backs, to guests who have opted in.
Referral codes give a new customer a discount and reward the referrer with account credit. Coupons can be percent off, rand off, free delivery, a free item or a full comp.
Sell gift cards for any amount, or experiences people give as gifts like a buffet for two or a sushi platter. Customers buy online, the gift card is issued instantly with its own code, and your staff redeem it in store.
Guests book a table straight from the chat and you manage it all in the bookings console. Fully booked? Pause bookings per branch in a tap. We never charge on reservations.
A low monthly base plus a small commission on sales, and the first month is free. Your rate drops as you grow, and so does the fee your diners pay.
Commission is paid by the restaurant on completed orders and voucher sales. Diners pay a small service fee at checkout that falls as you grow: R10 on Starter, R7 on Growth, R6 on Scale. Extra marketing messages beyond your plan are R1.20 each. Table bookings are never charged.
High-volume group or partner? Talk to us about a bespoke deal.
Tell us about your restaurant and we will set it up, show you a live order end to end, and walk you through going live. First month is free, and there is no obligation.
Try it yourself right now. Golden Wok is a real OrderKit demo restaurant, so you can order from it on WhatsApp or its storefront and watch the AI take it end to end.
Prefer to talk first? Book a demo and we will walk you through it.